Return and Refund Policy

We want you to love your purchase!
If you receive a wrong, damaged, or faulty product, we’re here to make it right.

1. Return Eligibility

• You can request a return within 5 days of receiving your order.

• The item must be unused, unwashed, and in its original packaging.

• Returns are accepted only for defective, damaged, or incorrect items.

2. How to Request a Return

Email us at connect@divyamshop.in with your order number, issue details, and clear product images. Our support team will guide you through the process.

3. Refund Process

• Once we receive and inspect your return, we’ll notify you about your refund status.

• Approved refunds will be processed to your original payment method within 5–7 working days.

4. Non-Returnable Items

Certain categories like personal care, hygiene, or food products may not be eligible for returns unless damaged during delivery.

We appreciate your understanding and support as we maintain our commitment to quality and fairness.